An item is considered defective if it is inoperable, but has no apparent damage. We accept defective returns as long as it is in new and unused condition. The instructions on how to handle this type of return will vary because some manufacturers insist on handling defects directly. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement. We suggest that you contact us at (65)6532-1993 or write to us using the online enquiry form before taking any action.
If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipment damaged, please call as at (65)6532-1993 or write to us using the online enquiry form immediately with your name and order reference. Please maintain all received items in the original condition, including all packaging material, because this is crucial to us making an insurance claim, and hence your receiving a credit for the return.
Unfortunately, merchandise received after the 30-day return period cannot be accepted for a refund, and your package will be returned to you.
Note for returns
To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.
All you have to do is furnish the following information:
- Copy of Invoice or Order #.
- Billing First & Last Name
- Email address used to place order.
- List the item(s) that you are returning for a refund.
- Note the reason for the return
- Detailed instructions to what you would like for us to do with your order.
We strongly recommend you make a copy of your invoice number to keep for your records. We also suggest sending all packages back to our warehouse Via FedEx, UPS or DHL and keep the tracking number for your records.Return Shipping Address:
150 South Bridge Road,Fook Hai Building, #B1-23.Singapore 058727Tel: (65) 65321993